Returns & Refunds

Return Policy:

If the return is caused by the consumer — including but not limited to changing mind, ordering the wrong item, or the product not fitting the vehicle due to incompatibility — the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

Based on Oksiwa's return policy, if the return is caused by the consumer's own reasons (such as changing mind, ordering the wrong item, or the product not fitting the vehicle due to incompatibility), the refund amount will be deducted as follows:

  1. Transaction fees (e.g., fees charged by the payment gateway)

  2. Refund processing fees (if applicable)

  3. Original shipping fee (the shipping cost incurred when the order was shipped)

  4. Return shipping fee (the cost for the consumer to ship the item back to Oksiwa)

The consumer is responsible for arranging and paying for the return shipping. The specific cost depends on the courier company you choose. When refunding, Oksiwa will only refund the cost of the item itself (after deducting the above fees) and will not refund any shipping or handling fees that have already been incurred.

It is recommended that you contact support@deskovanta.com before returning the item to confirm the exact refund amount and the return procedure.

If due to our reasons — such as the goods received being damaged, defective, or incorrect — the consumer is not required to bear the shipping fee.

We afford the return shipping fee in the following cases:

  • Defective parts

  • Damaged devices

  • Incorrect item shipped

If the above return conditions are not met, the buyer will be responsible for return shipping costs.

  • The 30-day period is calculated from the date you received the items.

  • If you claim a return that exceeds the 30-day free return period and without any defective or damaged devices, you need to afford the return shipping fee yourself.

  • Please note: Some returns we may charge the shipping fee from you — for example, if you change your mind or order the wrong item after shipping has proceeded, we will deduct the shipping fee from your refund.